Responsible Gambling at Geckoplay Casino

Our Commitment to Safer Gambling

Geckoplay Casino is fully licensed by the UK Gambling Commission (Account 39326, No. 039326-R-319358-058) and the Malta Gaming Authority (MGA/CRP/171/2009/01). Compliance with responsible gambling requirements is not just a regulatory obligation for us — it is a core part of who we are.

We are committed to:

• Providing clear, accessible tools that put you in control of your gambling activity
• Preventing underage gambling through strict age verification procedures
• Training our staff to identify and respond to signs of problem gambling
• Supporting national self-exclusion schemes including GAMSTOP
• Continuously improving our safer gambling practices

Your wellbeing always comes first. If gambling stops being fun, we want to make it as easy as possible for you to take a step back.

Geckoplay Casino Responsible Gambling Tools

We offer a comprehensive suite of tools designed to help you manage your gambling activity. All tools are available in your account settings and can be activated at any time.

Deposit Limits at Geckoplay

You can set deposit limits on a daily, weekly or monthly basis. Once a limit is set:

• You will not be able to deposit more than the specified amount within the chosen timeframe
• Decreases take effect immediately
• Increases are subject to a 24-hour cooling-off period before they apply, giving you time to reconsider

To set or adjust your deposit limits, go to My Account > Responsible Gambling > Deposit Limits. We recommend setting a limit that reflects what you can comfortably afford to spend on entertainment.

Loss Limits and Session Limits

Loss limits cap the net amount you can lose over a set period (daily, weekly or monthly). If you reach your loss limit, you will not be able to place further bets until the period resets.

Session limits allow you to set a maximum duration for your playing sessions. When the time is up, you will be automatically logged out, giving you a natural break from play.

Both tools work alongside deposit limits to provide layered protection.

Reality Checks at Geckoplay

Reality checks are periodic notifications that appear during your session to remind you how long you have been playing and how much you have spent. These pop-up reminders help you maintain awareness of your activity, making it easier to decide whether to continue or take a break.

You can customise the frequency of reality checks in your account settings.

Time Out and Cooling Off

If you feel you need a break from gambling, our Time Out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks.

During a Time Out:

• You will not be able to log in or place any bets
• You will not receive marketing communications
• The exclusion cannot be reversed before the chosen period ends

A Time Out is ideal if you want a short break to reset. It is quick to activate and provides a firm boundary.

Self-Exclusion at Geckoplay

For a longer break, you can self-exclude from Geckoplay Casino for a minimum of 6 months. Self-exclusion closes your account, prevents you from reopening it during the exclusion period, and removes you from all marketing communications.

If you wish to exclude yourself from all UKGC-licensed gambling sites, you can register with GAMSTOP — the national online self-exclusion scheme. GAMSTOP allows you to self-exclude from all licensed UK gambling websites for 6 months, 1 year or 5 years. Registration is free and takes effect within 24 hours.

SafeMate at Geckoplay Casino

Geckoplay Casino features SafeMate, a proprietary responsible gambling tool developed by Skill On Net. SafeMate goes beyond standard deposit and loss limits by offering:

• Gameplay Statistics — a clear breakdown of your playing history, including session durations and frequency
• Habit Tracking — monitoring of your gambling patterns over time, helping you spot changes in behaviour
• Spending Patterns — detailed analysis of your deposits, bets and net outcomes
• Time Analysis — insights into when and how long you play, so you can identify if gambling is taking up more time than intended

SafeMate is designed to empower you with information. By understanding your own habits, you are better placed to make informed decisions about your gambling activity. You can access SafeMate at any time through your account dashboard.

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. Here are some warning signs to be aware of:

• Chasing losses — continuing to gamble in an attempt to win back money you have lost
• Spending beyond your means — gambling with money earmarked for bills, rent or other essentials
• Hiding your gambling — keeping the extent of your gambling secret from family or friends
• Neglecting responsibilities — missing work, social commitments or family obligations because of gambling
• Feeling anxious or irritable when you are not gambling or when you try to cut down
• Borrowing money or selling possessions to fund gambling
• Gambling to escape problems or negative feelings rather than for enjoyment

If any of these resonate with you, please consider using the tools above or reaching out to one of the support organisations listed below. There is no shame in asking for help — these services are confidential, free and staffed by trained professionals.

Where to Get Help

If you or someone you know is affected by problem gambling, the following organisations offer free, confidential support:

You do not have to be in crisis to reach out. These services support anyone who has questions or concerns about their own gambling or someone else's.

Geckoplay Casino Responsible Gambling FAQ